Terms & Conditions

Goods and Shipping

Postal costs - All orders will be priced according to weight and delivery locaton and quoted at time of order using either UPS or An Post.

Delivery - Subject to availability we aim to dispatch goods within 3-5 working days of receipt of your order. Where delivery charges are not free the charge will be based on weight of the product and the packaging materials required for safe delivery. The full cost of these charges will be displayed next to the item and included in the purchase price.

Damaged Goods - Should you receive goods that arrive damaged you must advise us within seven days of receipt by email. The goods should be returned by a courier that issues a tracking number.

Faulty Goods - If goods are deemed faulty please return within seven days and a full refund will be given or replacement goods supplied.

Cancellation Rights - Under the Ireland's "Distance Selling Regulations", you have the right to cancel the contract for the purchase of any item within seven working days of delivery. To cancel this contract, simply advise us in writing detailing your Name, Address and give the reason "Cancellation of Contract".

Cancellation Policy - Items can be returned within 14 days of purchase if boxed, unused and in perfect condition, whereby a refund will be given immediately upon receipt of the goods at our premises. Please ensure the goods are packaged securely and sent with a courier on a sign for service. In the event of a cancellation the Customer is responsible for any postal charges incurred.

Courses and equipment rental can be cancelled up to 48 hours prior to your confirmed booking date, whereby a full refund will be given. No full refund will be given on courses or equipment rental cancelled less than 48 hours before the confirmed booking date. A cancellation charge equal to one quarter of rental cost plus prepaid delivery cost will apply. 

Statutory Rights - None of the above effects your statutory rights as a customer

Privacy Policy

If you think that The Altitude Centre Ireland is not adhering to its Privacy Statement then in the first instance you can either send an email or write to us. details for correspondence can be found under menu item "contact us".

Collection of Information

No information is collected on this web site www.altitudecentre.ie other than that which you may use to communicate with us. All personal information used when making a purchase is entered into "PayPal's" secure web server and is subject to Paypal's Security Policy, and Terms and Condition. PayPal will notify us of any purchases and present us with some personal information to enable us to deliver the purchaser's goods. We will not seek to sell, share or rent this information to others in any way which differs from what is disclosed in this statement.

Order

Telephone Orders

Orders taken over the telephone utilise the Paypal "virtual terminal". We have to request information such as name, delivery address and contact information in order to process your order and send you the goods you order. Your delivery address, name and telephone number will then be passed to the delivery companies so they can affect delivery of the products you purchase, however we do not keep hold of your financial information and this is not passed on to any delivery companies.

We do not keep your credit or debit card details on record. For your absolute safety your financial information is not shared with any other parties, other than those listed above.